What We Sell
Fuji Temp sells one product: the Fuji Lakes Camping Guide, a downloadable PDF document priced at $16.00 USD. This is a digital product. Upon purchase, you receive a download link via email. There is no physical product shipped. This product is a comprehensive camping guide specific to the Fuji Five Lakes region, including detailed campground information, packing lists, booking procedures, and practical tips based on our team's actual experience camping at all five lakes.
We do not sell subscriptions. We do not offer recurring billing. This is a one-time purchase of a single digital file. Once you buy it, it's yours. We don't use DRM or download limits — we trust you not to share it widely, but we're not going to police your devices.
Refund Policy
We offer refunds on a tiered basis depending on how long it's been since your purchase. Our policy is designed to be fair: if you bought the guide recently and haven't gotten value from it, you can get your money back. If you've had it for months, we assume you've used it and a refund no longer applies.
Refund Tiers
30+ days from purchase: Full refund, no questions asked. If it's been 30 days or more since you bought the guide and you're not satisfied, contact us with your order number and we'll issue a complete refund to your original payment method.
14-29 days from purchase: 50% refund. If it's been between 14 and 29 days, we'll refund half the purchase price ($8.00). This reflects the assumption that you've had time to review and partially use the content.
Under 14 days from purchase: No refund. If your purchase was within the last 14 days, we do not offer refunds. This policy exists because digital products cannot be "returned" in the traditional sense, and a 14-day window is sufficient time to determine whether the product meets your needs.
Delivery Failure
If you purchase the guide and do not receive the download link within 24 hours due to a technical issue on our end — email delivery failure, payment processing error, broken download link — you are entitled to an automatic full refund, regardless of when the issue is discovered. Contact us with your order confirmation (or the email address used for purchase if you don't have the confirmation) and we'll either fix the delivery or refund your payment, your choice.
Before requesting a refund for delivery issues, please check your spam or junk folder. Our download emails sometimes end up there, especially with Gmail's aggressive filtering. If you find the email in spam, mark it as "not spam" so future communications reach your inbox.
How to Request a Refund
To request a refund, email us at hello@fujitemp.com with the following information:
- Your order number (from your purchase confirmation email)
- The email address used for the purchase
- Date of purchase (if you don't have the order number)
- Reason for the refund request (optional, but helps us improve)
We process refund requests within 5 business days. Refunds are issued to the original payment method (credit card, PayPal, etc.) and typically appear in your account within 5-10 business days, depending on your bank or payment provider.
No Subscriptions
We want to be absolutely clear: we do not offer subscriptions. We do not have a "premium membership." We do not have a recurring billing model. When you buy our camping guide, that's a one-time transaction. You will not be charged again. We don't store your payment information for future charges. We don't have a billing system that could accidentally charge you monthly. One purchase, one payment, one PDF.
Chargebacks and Disputes
If you initiate a chargeback with your credit card company or a dispute through PayPal without first contacting us, we reserve the right to contest the chargeback and provide evidence of the purchase and delivery. We strongly prefer to resolve refund requests directly — it's faster, cheaper, and less stressful for everyone involved. If you have a problem with your purchase, talk to us first. We're reasonable people.
Product Updates
When we update the Fuji Lakes Camping Guide PDF — new campground information, price changes, facility updates — purchasers of previous versions are entitled to the updated version at no additional cost. We notify previous buyers via email when significant updates are released. This is not a subscription; it's our commitment to keeping the information current for people who've already paid.
Exceptions
We reserve the right to make exceptions to this refund policy on a case-by-case basis. If you have a situation that doesn't fit neatly into the tiers above — a family emergency, a technical issue that's our fault, or some other circumstance — contact us and explain. We're not robots. We'll listen and make a fair decision.
Contact for Refunds
All refund requests should be sent to hello@fujitemp.com. Include your order number if you have it. If you don't have your order number, include the email address you used for the purchase and the approximate date, and we'll look it up.
Fuji Temp Media LLC
145 E 48th St, New York, NY 10017, USA
hello@fujitemp.com | +1 (212) 846-3951